jcole’s weblog

I noticed yesterday that ServerBeach billed me. I initially thought that was a little odd, since I remember I used to be billed around the 5^th of the month, which was a much more convenient time to be billed $149 for me.

I checked into things and noticed that the billing date has been drifting backwards since I opened the account. Here are the billing dates for my account since I opened it: 2005-02-06, 2005-03-06, 2005-04-05, 2005-05-05, 2005-06-04, 2005-07-04, 2005-08-03, 2005-09-02, 2005-10-02, 2005-11-01, 2005-12-01, 2005-12-31, 2005-01-30. Yep, they’ve been billing me every 30 days.

It seems like that fact is evident on the bill, in the form of this line:

Sub-Total (30 Day Charges) $149.00

I opened a support ticket asking about it, and they confirmed and closed my ticket with this:

The ServerBeach billing cycle is a 30 day cycle instead of a monthly cycle. Due to the 30 day billing cycle, your payment date will vary by a day or so every month. We do not have monthly billing at this time.

Come on ServerBeach, join the rest of the world… hire a competent programmer to figure out how to bill monthly, and get that added. I love ServerBeach for every other reason, but this fact I absolutely hate. Ugh.